Refund Policy

Return Policy

At Alcu India, we are committed to ensuring your satisfaction with every purchase and stand by the superior quality of our products. However, we understand that returns may occasionally be necessary due to defects or errors.

Return Window

You must contact us within 48 hours of receiving the product to initiate a return. This strict two-day period begins upon delivery.

Return Policy

We accept returns for reasons, including incorrect dimensions, damaged product or incorrect product.

Replacement & Store Credit

We do not provide monetary refunds. Instead, we will replace defective or incorrect items or issue store credit for future use.

Return Process

To initiate a return, contact us via email or WhatsApp. Please provide an image of the product and a video of the unboxing, clearly stating your reason for the return.

Return Notification

After processing your return, we will notify you via email about the status of your replacement or store credit.

Return Conditions

Items must be returned in their original, unused condition and complete with original packaging. We reserve the right to reject returns that do not meet these conditions.

Our dedicated customer service team is available to assist with any questions or concerns regarding our return process. We appreciate your understanding and adherence to our return policy.

Handling Defective Products

If you discover a defect in any of our products upon delivery, promptly contact our customer support team at help@alcu.in. Provide photographic evidence and an unboxing video showcasing the defect, and state your reason for initiating the return.

Upon receipt of your communication, we will coordinate a pickup from your location. After inspecting the product, we will either replace it or issue a refund, per our terms and conditions.

Please notify us of defective products within 24 to 48 hours of delivery at www.alcu.in.

Customer Care

E-Mail: help@alcu.in