FAQs

Frequently Asked Questions (FAQs)

1. Refund and Exchange Policy
We accept returns within 30 days of purchase, provided the items are unused and in their original packaging. Refunds will be processed to the original payment method. Exchanges are available only for defective or incorrect items. Customers must provide proof of purchase. Shipping fees may apply.

2. Shipping Locations
We offer shipping to various domestic and international destinations. Availability depends on the product and region. Shipping rates and delivery times vary based on location and the chosen shipping method. Customers can check eligibility at checkout. Some remote areas may have extended delivery times.

3. Minimum Order Value for Bulk Orders
There is no minimum order value for bulk orders, depending on the product category. Discounts may be available for large quantities. Customers can contact our sales team for specific requirements, pricing, and eligibility. Customized shipping options may also be available for bulk orders.

4. Accepted Payment Methods
ALCU accepts multiple payment methods, including major credit and debit cards, PayPal, and bank transfers. We also support digital wallets and select Buy Now, Pay Later options. All transactions are securely processed to ensure customer safety. Payment availability may vary based on location and order value.

5. Health Benefits of Copper Utensils
Yes, copper utensils offer health benefits when used correctly. Copper has antimicrobial properties and aids digestion by promoting the production of digestive enzymes. However, excessive copper intake can be harmful. To ensure safety, use copper utensils with a lining or for specific purposes like storing water.

6. Difference Between ALCU and Other Brands
Quality: ALCU uses high-grade copper for its products.
Coating: Our copper products are polished and coated with food-safe lacquer to prevent quick oxidation.
Pricing: ALCU offers competitive pricing, aiming to be the most affordable in the market.
Transparency: We clearly mention the material composition of each product to avoid confusion.
Aluminium Products: Our premium aluminium finish is unique, giving a silver-like appearance due to the high-quality grade and superior polishing.

7. Identifying Pure Copper
Color: Pure copper has a reddish-brown hue with a slightly shiny surface.
Magnet Test: Pure copper is non-magnetic.
Scratch Test: Scratching the surface should reveal the same color underneath.
Nitric Acid Test: Pure copper turns green when exposed to nitric acid.
Patina Formation: Over time, real copper develops a natural green patina.

8. Getting More Information Before Placing an Order
Visit the product description page, check specifications, and read customer reviews. For detailed assistance regarding materials, dimensions, and availability, contact our customer support team via email or chat.

9. Changing Shipping or Billing Address After Placing an Order
You can modify your shipping or billing address before the order is shipped. Contact our customer support team immediately with your order details. Once the order is dispatched, address changes may not be possible, and rerouting may incur additional fees.

10. Gift-Wrapping Services
We do not offer gift-wrapping services for individual products. However, for bulk orders or special occasions, gift-wrapping can be arranged at an additional cost. Please contact our customer support team for details on availability and pricing.

11. Receiving a Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, or incorrect product, contact our customer support team immediately with your order details and photos of the issue. We will arrange for a return, exchange, or refund, depending on the situation. Please report the issue within the specified return period.

Need Help?
For any queries or assistance, feel free to contact us at: 📧 Email: help@alcu.in
📞 Helpline: +91 9259451823